Temporary changes to courier dispatch service
While we continue to operate ‘business as usual’, both of our couriers (Royal Mail and DPD) have made adjustments to their service levels as a result of Christmas and Covid-19. Below are full details, for your information. We thank you for your understanding and hope you appreciate these adjustments are out of our control.
Our free local delivery service, to customers within a 15-mile radius of our facilities, continues to operate as normal.
Changes to Royal Mail’s Special Delivery Guaranteed service
Royal Mail‘s guaranteed delivery for Special Delivery Guaranteed by 1.00pm the next working day is now guaranteed for delivery by 4.00pm the next working day. (The guarantee was previously altered to ‘by 9.00pm’ from Lockdown #1)
Temporary suspension of DPD’s premium services
From 23 November 2020, DPD‘s ‘by 10:30’ and ‘by 12 noon’ services will not be available. Instead, packages will be adjusted to a next day service.
DPD will be closed from Christmas Day to Monday 28th December, inclusive, as well as New Year’s Day.
Usual premium service levels should recommence from 3 January 2021.
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Next day dispatch: we offer a next day dispatch service for SLA, SLS, FDM, Polyjet and Figure 4 3D printed parts. All final data for our Express Service Level is required by 4.30pm to guarantee next working day dispatch.
Super-economy: use our My 3D AM service for instant quoting and ordering of SLS and SLA parts which are not urgent.
Quote requests: we process all quote requests and orders between 8.00am and 5.00pm on business days. Quote requests received between 8.00am and 4.00pm are usually responded to on the same day. This does, however, depend on the complexity of the requirement. Quote requests received after 4.00pm will be responded to on the following business day.
Express dispatch: for CNC Machined parts for dispatch in 3 working days, subject to criteria. All final data for our Express Service Level is required by 4.30pm to guarantee next working day dispatch. We also offer Standard, Economy and Super-Economy service levels.
Quote requests: we process all quote requests and orders between 8.00am and 5.00pm on business days. Quote requests received between 8.00am and 4.00pm are usually responded to on the same day. This does, however, depend on the complexity of the requirement. Quote requests received after 4.00pm will be responded to on the following business day.
To request a quote for any of our other technologies/services, such as Vacuum Casting, Model Making and Laser Cutting, please complete this contact form.
