Service Levels & Dispatch Methods
We offer a range of service levels on both our 3D printing and CNC services to help you meet tight timescales or economy budgets. Depending on your location, we also offer different dispatch methods.
Your parts. Your speed.
Depending on exact specifications, we can fulfil most rapid prototyping part requirements using our 3D Printing facilities parts on a next day basis, with no compromise on quality or integrity. CNC machined parts can be dispatched in 3 working days with our Express service level. Take a look at our service levels below.
Dispatch Methods
We provide a free delivery service, using our own vehicles, to customers within a 15-mile radius of our premises in Royston.
For customers based outside of the 15-mile radius of Royston, delivery will be via Royal Mail guaranteed before 1.00pm service or equivalent, for which there is a charge.
If you are local, or will be in the area, you are welcome to collect your order when it is ready. Please let us know if you would like to collect your order when you request a quote.
Quotes & orders
Quote requests can be placed at any time through our website. We process all quote requests and orders between 8.00am and 5.00pm on business days.
Quote requests received between 8.00am and 4.00pm are usually responded to on the same day. This does, however, depend on the complexity of requirement.
Quote requests received after 4.00pm will be responded to on the following business day.
All final data for our Express Service Level is required by 4.30pm.
Request a quote
Next day dispatch: we offer a next day dispatch service for SLA, SLS, FDM, Polyjet and Figure 4 3D printed parts. All final data for our Express Service Level is required by 4.30pm to guarantee next working day dispatch.
Other service levels: we also offer Standard (3-day dispatch) and Economy (8-day dispatch) service levels.
Quote requests: we process all quote requests and orders between 8.00am and 5.00pm on business days. Quote requests received between 8.00am and 4.00pm are usually responded to on the same day. This does, however, depend on the complexity of the requirement. Quote requests received after 4.00pm will be responded to on the following business day.
Express service level: for CNC Machined parts for dispatch in 3 working days, subject to criteria. All final data for our Express Service Level is required by 4.30pm to guarantee dispatch in 3 working days.
Other service levels: we also offer Standard (7-day dispatch) and Economy (12-day dispatch) service levels.
Quote requests: we process all quote requests and orders between 8.00am and 5.00pm on business days. Quote requests received between 8.00am and 4.00pm are usually responded to on the same day. This does, however, depend on the complexity of the requirement. Quote requests received after 4.00pm will be responded to on the following business day.
To request a quote for any of our other technologies/services, such as Vacuum Casting, Model Making and Laser Cutting, please complete this contact form.
