Service Levels and Dispatch Methods

Service Levels & Dispatch Methods

We offer a range of service levels on both our 3D printing and CNC services to help you meet tight timescales or economy budgets. Depending on your location, we also offer different dispatch methods.

Service Levels

3D Printing

We offer four service levels for 3D-printed parts (SLS, SLA, FDM, Polyjet and Figure 4):

All lead times are dependent on part size and actual build time on the specified RP machine and will be confirmed upon order placement.

Please specify Service Level and Finish Level when requesting a quote.

Quote requests received without service level or finish level will be quoted as express service and basic finish.

CNC

Currently, the service level for CNC parts is confirmed upon quotation and placement of order. We are in the process of developing two different service levels for CNC and will update this page once they are available. 

Dispatch Methods

We provide a free delivery service, using our own vehicles, to customers within a 15-mile radius of our premises in Royston. 

For customers based outside of the 15-mile radius of Royston, delivery will be via Royal Mail guaranteed before 1.00pm service or equivalent, for which there is a charge. 

If you are local, or will be in the area, you are welcome to collect your order when it is ready. Please let us know if you would like to collect your order when you request a quote.

Quotes & orders

Quote requests can be placed at any time through our website. We process all quote requests and orders between 8.00am and 5.00pm on business days. 

Quote requests received between 8.00am and 4.00pm are usually responded to on the same day. This does, however, depend on the complexity of requirement. 

Quote requests received after 4.00pm will be responded to on the following business day. 

All final data for our Express Service Level is required by 4.00pm.

Finishing options 

We offer a wide range of finishing options, depending on the technology you require, to ensure you get the very best from your prototype project. Visit our finishing page to find out more.